Return Policy

 

We accept returns for exchange or store credit for the following reasons:

1)Shipping errors

2)Damaged goods

 

We do not accept returns if you simply change your mind about an order, the color or style. We encourage you to consult our customer service to make sure you make the right choice when ordering a specific style or color. We are very reasonable with our clients, and know that returning clients are better than a client that purchases only once to be disappointed and this helps with our success as a company!

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Please note that all items on sale are final and are not eligible for returns and non-refundable.

 

Contact us within 7 days of receipt of your item. All returned items must be in the original condition as sold and any dust bags, straps or other items must be included with the returned item. Please note any shipping costs paid when your order was placed are not eligible for refund or merchandise credit. All exchanges are final. An email message is required for a return and a prompt response to your message will be given. The item being returned must be in the same condition as it was received. A refund will be issued only after the returned item is received in the same condition. Under most circumstances return shipping cost is the buyers responsibility. 

 

At AMALUXURY, we believe that the buying process is not complete until the customer is satisfied enough to recommend us and our products to their friends and family. We offer a comprehensive return policy that improves your satisfaction. 

In order to process and receive a store credit or exchange you must:

1) Contact us before you return any merchandise. We will not do full credit if we were not notified first. After we received your email, we will forward a return address and RMA # (Return Merchandise Authorization number). We will not accept returns without a RMA #. We will not accept orders that are returned to sender (shipping company). Buyer is responsible to prove to us the damage/error. Please take clear pictures under day light so we understand exactly what the problem is. We took what we do seriously and we would never walk away from our responsibilities.

2) Your order must be returned, at your own expense, within 7 days of receiving the product, in unused condition, and with boxes, dust bag, all tags/plastic wrappings attached to the return address we specified. Items without all original tags/wrappings, cards, box, dust bags will be deducted a 15% restocking fee. Please ship the package within 7 days after the RMA was issued. We reserve our right to refuse return if you took longer than 7 days to arrange return shipment. Or a reasonable amount of restocking fee may apply. Factories we work with have a very small window to allow return or exchange, so help us speed up the return process please. Keep contact with us and check your emails regularly after you file your return request. We start counting those 7 days after the RMA issued, not the day you read our email.

3) Provide us with a tracking number so we can track online the returned merchandise. Please purchase insurance for the return package in case of lose or damage. If you do not do so and package was lost, we can not help you any further.

4) Please note any shipping costs paid when your order was placed are NOT eligible for refund or merchandise credit.

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Everything being said, even though we do hope you respect the policies, we understand there are different situations that might not included in our policies. We are reasonable and responsible people and we genuinely appreciate everyone that trusted us with their hard earn money. And we go far to keep everybody happy. So if you have any problems with your order, simply email us and we'll do our best to take care of you. You can always get a response from us within 24 hours.

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Keep in mind, we are always here to help whatever happens. Just contact us at  ericadromshop@gmail.com we will attend to any matter and work together with you to resolve it.